• All bookings are confirmed fully only upon payment. This is whether you book on Eventbrite or through this site.

  • We do not offer any refunds on any of our courses.

  • Credentials for online training and access to banks of questions will be provided to students on the day of the course.

  • If in the rare event we have to cancel a course, we will refund the course fee paid in full. This is the limit of our liability.

  • It may be possible to move to another course date or another product. Please contact us for assistance. Administration charges may be payable.

  • By booking a course you are agreeing to these terms and conditions.


  • We cannot offer any refunds on this training once payment has been made.

  • If you do not answer your phone or Skype session, the tutor will attempt to contact you further for a total of 15 minutes from your allocated start time. We will try both methods. We keep telephone and Skype logs of our attempts. If there is no further response, we will cancel the booking and no refund will be provided.

  • For a face to face session, the tutor will wait for a total of 30 minutes in the classroom.

  • If you are late for your session, your tutor may not able to complete your training in full.

  • We cannot be responsible for failure in communications that is beyond our control.

  • If in the unlikely event the tutor is unable to make a session, we will offer you an alternative date and if this is not convenient, we will undertake a full refund. This is the limit of our liability to you.